Returns policy

Quality Guarantee and Refund Policy

At Dell'uva Wines we are proud of the Quality of our wines. In the rare instance that you are not satisfied with a wine purchased from our Online Store we are more than happy to provide you with a full refund for you purchase (excluding freight costs).

Should you wish to to return the wine, you must let us know that you are not satisfied within 14 days of your purchase and we'll refund you in full (excluding freight costs) an amount equal to the value of your remaining unopened bottles plus one opened bottle only.

You will be required to return any unopened bottles of the wine to our Freeling Office for a quality inspection, and you will assume the responsibility and risk of all associated freight costs.  Refunds will be processed within 7 days of notification or from the date that the wines are returned to us.

Should Dell'uva Wines reasonably believe that a purchaser has abused our Quality Guarantee, we reserve the right to suspend or cancel the Refund  and cancel any pending orders.

Our Refund Policy does not apply to goods that are marked as "Sold as is - no refunds or returns accepted", or for wine that is from a vintage 5 years of age.

The Purchaser shall assume the risk of damage, loss or deterioration of the wine upon delivery and therefore no refunds will be offered for wines damaged after delivery.