Postage and Handling
Dell'uva Wines only delivers to addresses within Australia.
After ordering online, you should receive an email confirmation confirming your order details (provided you have provided us with a valid email address). Delivery via Fastway or Australia Post will be scheduled from our wine storage at Freeling but via our preferred carriers Australia Post, depending on your location delivery time could vary between 1 and 10 days. In outlying, flood-affected areas or during heat waves, the delivery may take a little longer.
Wine will normally be delivered by our carriers between 9.00 am and 5.00 pm Monday to Friday direct to your door but in rural or remote areas you may receive notification from our carriers that your wine has arrived for collection at their freight depot.
Depot collection may also be required in the event that our courier attempts delivery and that address is unattended.
In the event that you are unable to take delivery of your wine after 10 days, Australia Post, Fastway may return the wine to Dell'uva Wines and additional charges will apply and no refund will be available.
Where delivery instructions provide us with an 'Authority to Leave' and the wine has been delivered by courier or Australia Post as per your instructions, the risk and liability arising will become your responsibility and neither Dell'uva Wines nor its carriers will not accept responsibility for any loss or damage.
For deliveries outside Australia please contact us.
Dell'uva Wines cannot be held responsible for deliveries to incorrect or incomplete addresses provided by customers. If the address is incorrect and the delivery is made, the customer assumes responsibility for the entire purchase. If the address is incorrect and the delivery is refused or unable to be completed, then the order will be returned to our distribution centre and additional handling costs plus freight charges may be applied to a request for re-delivery. To avoid these costs, we recommend that you double check your address details to ensure that all information provided is correct and in full.